Last updated: July 2026
This Privacy Policy explains how VIP Luxury Travel Advisor ("VIP TRALUX," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit viptralux.com (the "Website"), contact us, or book our luxury travel services. By using our Website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
Information you provide to us. When you complete a contact or inquiry form, request a consultation, subscribe to communications, or make a booking, we may collect your name, email address, phone number, home address, travel preferences and interests, the names and details of people travelling with you, and, where required to arrange your trip, travel document information such as passport details. Payment details are collected and processed by our secure third-party payment providers and are not stored by us.
Information we collect automatically. When you visit the Website, we automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, referring pages, and how you interact with the site. We collect this information using cookies and similar technologies (see Section 4).
2. How We Use Your Information
- To respond to your inquiries and provide the consultations and travel services you request;
- To design, plan, book, and manage your custom travel itineraries;
- To communicate with you about your trip, bookings, and customer support;
- To send you marketing communications, offers, and travel inspiration where you have chosen to receive them (you can opt out at any time);
- To operate, maintain, personalize, and improve our Website and services;
- To detect, prevent, and address fraud, security issues, and technical problems;
- To comply with legal obligations and enforce our terms.
3. Legal Bases for Processing
Where applicable, we process your personal information on the basis of your consent, the performance of a contract with you (for example, arranging your booking), our legitimate business interests (such as improving our services and marketing responsibly), and compliance with our legal obligations.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Website, remember your preferences, analyze traffic, and measure the performance of our content. This includes analytics services such as Google Analytics and Google Tag Manager, which help us understand how visitors use our Website. You can control or disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Travel suppliers and partners such as hotels, airlines, rail operators, tour operators, transfer companies, and local experts, only as necessary to arrange and deliver the travel services you have requested;
- Service providers who perform services on our behalf, such as payment processing, IT and hosting, email delivery, and analytics, under obligations of confidentiality;
- Legal and regulatory authorities where required by law, regulation, legal process, or to protect our rights, property, or safety, or that of others.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, maintain your booking records, comply with our legal, accounting, and reporting obligations, and resolve disputes. When information is no longer required, we securely delete or anonymize it.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. You may also opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us. To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.
9. International Data Transfers
We are based in the United States, and your information may be processed and stored in the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country of residence. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our Website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Third-Party Links
Our Website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: [email protected]
- Phone: +1 646 207 55 00
- Address: 2 West 45th Street, Manhattan, New York 10036, USA