Welcome to the VIP TRALUX website, your premier destination for custom luxury travel itineraries and personalized adventure vacations. Our goal is to help you create bespoke journeys meticulously designed to provide a unique and personalized luxury travel experience.
When we refer to "we," "us," "our," or "VIP TRALUX," we mean VIP Luxury Travel Advisor, a Texas-based company specializing in luxury travel planning. The terms "you," "customer," or "traveler" refer to individuals who visit our website, use our services, and make bookings through our customer service agents.
1. Participation and Payment Processing
To secure your booking for your luxury vacation, a deposit of 35% is required. Payments can be made via credit card, certified check, wire transfer, or money order. The remaining balance must be paid 90 days before your departure date. For bookings made within 90 days of departure, full payment is required upon confirmation.
2. Cancellation Policy
If you, or any member of your party, wish to cancel your confirmed booking, written notification must be received by us. As we may have incurred costs in relation to the cancelled booking (including, without limitation, charges imposed on us by suppliers), you will be charged a cancellation fee per person which reflects the losses and costs we incur in cancelling the booking, based on how far before departure we receive your notice to cancel:
- 71 days or more before departure: Loss of deposit plus any non-refundable payments (e.g. tour flights).
- 70-51 days before departure: 40% of the total cost of the tour (or loss of deposit if greater) plus any non-refundable payments (e.g. tour flights).
- 50-31 days before departure: 70% of the total cost of the tour plus any non-refundable payments (e.g. tour flights).
- 30 days or less before departure: 100% of the total cost of the tour.
Please note that certain travel arrangements may not be amended after they have been booked, and any alteration or cancellation of the booking may incur cancellation charges of up to 100% of that part of the travel arrangement, in addition to the cancellation charges set out above.
If any member of the booking cancels and you cannot fill that person’s place, you may have to pay additional supplements for your accommodation, which may increase the per-person price for those still travelling (for example, single occupancy supplements). If you cancel, you must still pay any insurance premiums and amendment charges which arose before cancellation, and any deposits paid for any pre-booked items or services.
3. Trip Insurance
We highly recommend purchasing trip cancellation insurance and baggage insurance to protect your investment against unforeseen events such as illness or accidents. Trip cancellation insurance may be your only option for reimbursement in case of cancellation.
Please note, VIP TRALUX is authorized to sell travel insurance only to U.S. passport holders residing in the United States. By purchasing insurance through VIP TRALUX, clients confirm their U.S. passport status and residence. VIP TRALUX is not liable for any false information provided by clients.
For detailed information about our luxury travel insurance packages and FAQs, visit www.viptralux.com
4. Passports and Visas
For all luxury travel destinations, a valid passport is essential. We highly recommend verifying the most current visa requirements by contacting the relevant embassy or consulate before traveling.
5. Baggage Guidelines
Please be aware that weight restrictions may apply on internal flights within your itinerary. Baggage and personal belongings remain the traveler’s responsibility throughout the entire luxury travel program. It is advisable to consult with your airline to confirm any additional baggage restrictions for both domestic and international flights.
6. Pricing and Changes
Tour prices are based on current exchange rates, tariffs, and taxes at the time of booking. VIP TRALUX reserves the right to adjust prices to accommodate changes in costs, tariffs, taxes, or foreign exchange fluctuations. We may also modify or cancel tours, itineraries, or inclusions as necessary. Any extra expenses due to unforeseen circumstances or delays beyond our control may be passed on to travelers.
Please note that itineraries and scheduled sightseeing activities may change due to unexpected events. While we aim to follow the final itinerary closely, adjustments can be required even after distribution.
7. Promotional Photography
During our luxury travel programs, VIP TRALUX may take photographs for promotional purposes. By booking with VIP TRALUX, travelers consent to the use of their images. If you prefer to opt out of photography use, please notify your travel leader at the beginning of your trip.
8. Claims and Refunds
Refunds for missed services during your luxury travel experience will only be issued under exceptional, verifiable circumstances. To submit a claim, please provide written documentation within 30 days of your program’s conclusion, including statements from the operating company. Refunds or adjustments are based on the actual cost of services rendered and do not apply to unused sightseeing or meals. VIP TRALUX will not process claims submitted after the 30-day deadline from trip completion.
9. Air Transportation
VIP TRALUX is not responsible for errors in airfare bookings made by third-party agents. Travelers must verify all flight details on their confirmed itinerary. Independent agents secure the best available airfare in the requested class, subject to service fees and cancellation penalties. Airlines assume no liability for events occurring when passengers are not onboard. Travel may involve IATA carriers with liability limited under international air conventions, details of which are provided with airline tickets.
10. Limits on Responsibility
VIP TRALUX, its employees, agents, and affiliates do not operate any transport, lodging, or services but act as agents in arranging these through independent suppliers. We are not liable for negligence or willful acts of these third-party providers. Your luxury vacation package may be subject to delays, cancellations, or changes due to uncontrollable factors like weather, strikes, or force majeure. We reserve the right to modify itineraries, accommodations, or transportation as needed to ensure safety and quality.
VIP TRALUX disclaims liability for injury, loss, or inconvenience arising from acts including but not limited to illness, terrorism, mechanical failures, or travel document issues. Travel involves inherent risks—such as adventure travel hazards, altitude sickness, or encounters with wildlife—which passengers accept by participating.
Travelers are responsible for staying informed on the latest travel advisories and warnings via official government sources like the U.S. State Department. Travelling despite active warnings assumes all related risks.
The ongoing COVID-19 pandemic requires travelers to comply with health and safety protocols (“Covid Measures”) which may cause delays, itinerary changes, and unexpected costs such as testing or quarantine. Travelers agree to bear these additional costs and release VIP TRALUX from liability related to COVID-19.
Disputes arising from these Terms and Conditions shall be resolved exclusively through binding arbitration in Texas according to applicable rules.
Travelers affirm they are physically and mentally fit for the trip. VIP TRALUX reserves the right to refuse or exclude any traveler whose condition poses risks or disrupts the group experience.